What is Ragnetiq and what does it do?

Ragnetiq is a Slovak IT and AI company specializing in digital transformation for businesses. We develop AI chatbots with RAG technology, custom software and help companies automate processes using artificial intelligence.

What services does Ragnetiq offer?

We offer two main products: AI Assistant – an intelligent chatbot with RAG technology for 24/7 customer support, and Custom Software Development – web and mobile applications, API integrations and enterprise solutions. Both services include a free initial consultation.

Who are Ragnetiq's services designed for?

Our services are primarily designed for companies in Slovakia and Central Europe that want to improve their customer support, automate internal processes or need a custom software solution.

How can I start working with Ragnetiq?

Simply contact us via the contact form on our website, by email at info@ragnetiq.com or by phone. The first consultation is free – we'll analyze your needs and propose an optimal solution.

Is Ragnetiq's AI Assistant GDPR compliant?

Yes, all our solutions are fully GDPR compliant and in line with European legislation. Data is processed and stored on servers in the EU. We implement the highest standards of personal data protection.

Your privacy is our priority

GDPR & Privacy Protection

Transparent information about how we process and protect your personal data in compliance with GDPR

Last updated: January 29, 2026

1.Introduction and Scope 2.Data Controller 3.What Data We Collect and Why 4.AI Assistant - Specific Information 5.Data Security and Protection 6.How Long We Retain Data 7.Your Rights 8.Sharing Data with Third Parties 9.Cookies and Tracking Technologies 10.Changes to This Policy

1Introduction and Scope

Ragnetiq (hereinafter referred to as "we" or "Ragnetiq") is committed to protecting your privacy and personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (GDPR) and Act No. 18/2018 Coll. on the protection of personal data.

This document explains what data we collect, why we collect it, how we use it, and what rights you have regarding the protection of your personal data.

Scope: This policy applies to all our services including:

AI Assistant (chatbot solutions)
Custom Software Development
Core Platform and Dashboard
Websites and Marketing

2Data Controller

Ragnetiq s.r.o.

Registered Office: Šurianska 2078/7, 942 01 Šurany

Company ID: 57 431 361

Registration: Commercial Register of the District Court Nitra, Section: Sro, File No. 68524/N

Email: info@ragnetiq.com

Phone: +421 904 603 171 / +421 902 502 402

Web: www.ragnetiq.com

3What Data We Collect and Why

Depending on the service you use, we may collect the following categories of data:

Contact Data:

Name, email, phone number - collected when you contact us via form or email for communication purposes.

Technical Data:

IP address, browser type, operating system, device data - automatically collected when visiting our websites.

Contractual Data:

Business data, billing information, Company ID, Tax ID - when entering into a contractual relationship.

Legal Basis for Processing: Legitimate interest of the controller (Art. 6(1)(f) GDPR), performance of a contract (Art. 6(1)(b) GDPR), or your consent (Art. 6(1)(a) GDPR).

AI Assistant - Specific Information

Detailed information about data processing when using the chatbot

When using the AI Assistant (chatbot) service, we collect the following analytical data to improve service quality:

Chatbot Analytics Data (anonymous):

From each chatbot interaction, we collect anonymous analytical information to improve service quality, optimize responses, and perform advanced statistical analyses.

Conversation Content

Message text and chatbot responses

Technical Data

Device, browser, OS

Time Data

Date, time, conversation duration

Localization

City for geographic statistics

Conversation Content: Text of messages sent by the user and chatbot responses
Technical Data: Device type, browser, operating system
Time Data: Date and time of interaction, conversation duration
IP Address and Localization: We use the IP address to determine the city from which the query originates for geographic statistics purposes
User Behavior: Number of messages, average conversation length, query resolution success rate

Security Measures for AI Assistant:

All data is stored in an encrypted database with implemented Row Level Security (RLS)
Only super admins and authorized system administrators have access to the data
All access is logged and monitored
Data is encrypted in transit (HTTPS) and at rest

Legal Basis: Legitimate interest of the controller (Art. 6(1)(f) GDPR) - improving service quality and providing analytical insights to our clients.

5Data Security and Protection

We take the security of your data extremely seriously. We have implemented the following security measures:

Encryption and Secured Database:

All data is stored in an encrypted database with implemented Row Level Security (RLS) system and strict access rules.

Access Rights: Only super admins and authorized system administrators have access to the data
Encryption in Transit: All communication takes place over an encrypted HTTPS connection
Encryption at Rest: Data is also encrypted when stored in the database
Regular Audits: We perform regular security audits and updates
Data Minimization: We only collect data essential for the service to function

GDPR Compliant

6How Long We Retain Data

We retain personal data only for the period necessary to fulfill the purpose for which it was collected:

Chatbot Analytics Data: 24 months from the last interaction
Contact Data: 12 months from the last communication or until consent is withdrawn
Contractual Data: For the duration of the contract + 5 years (in accordance with tax regulations)

After the retention period expires, data is securely deleted or anonymized.

7Your Rights

In accordance with GDPR, you have the following rights:

Right of Access: You have the right to obtain information about what personal data we process about you
Right to Rectification: You can request correction of inaccurate or incomplete data
Right to Erasure: You have the right to request deletion of your personal data ("right to be forgotten")
Right to Restriction of Processing: You can request restriction of processing of your data
Right to Data Portability: You have the right to receive data in a structured format
Right to Object: You can object to the processing of your data for direct marketing purposes
Right to Lodge a Complaint: You can file a complaint with the Office for Personal Data Protection of the Slovak Republic

To exercise these rights, contact us at info@ragnetiq.com. We will process your request within 30 days.

8Sharing Data with Third Parties

We do not sell, rent, or otherwise make your personal data available to third parties for marketing purposes.

We may share data only in the following cases:

Technical Partners: Hosting and cloud service providers (e.g., Supabase, Vercel) - all are GDPR compliant
Legal Requirements: If required by law or a court decision
With Your Consent: In case you give us explicit consent to share data

All our partners are required to comply with strict data protection standards in accordance with GDPR.

9Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and for analytical purposes:

Essential Cookies: Required for basic website functionality
Analytical Cookies: Google Analytics for traffic analysis (anonymized IP addresses)
Functional Cookies: Remembering your preferences

You can manage or reject cookies at any time in your browser settings.

10Changes to This Policy

We may update this privacy policy from time to time. We will inform you of all significant changes via email or a notice on our website.

We recommend regularly checking this page to stay informed about how we protect your data.

Have questions about data protection?

If you have any questions regarding the processing of your personal data or wish to exercise your rights, do not hesitate to contact us.

info@ragnetiq.com